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Servigistics, the leading strategic service running elucidation provider, announced today that Japan-based Komatsu Ltd., one of the earth s largest manufacturers of edifice and withdrawal equipment, motivation implement Servigistics award-winning Service Parts Pricing elucidation globally to optimise pricing and to strengthen its service parts pricing tactic worldwide.
Servigistics Service Parts Pricing is a elucidation that chains manufacturers with strategic pricing processes in their post-sale service trade to improve fertility in service parts pricing. This innovative elucidation enables pricing processes, such as regular value changes, pricing of new parts, psychoanalysis replica of pricing strategies as well as functions like monitoring after the value change and authorization workflows. Moreover, the entire development is audited; value changes, change reasons and authorization workflows are stored and recorded and visible through news and on-line. These capabilities have a significant bang on a trade s internal gearshift and compliance.
Komatsu s parts pricing medley is in tallying to its discharge of Servigistics Service Parts Supervision solution, both of which motivation be integrated to SAP. The tallying of pricing demonstrates its binder to increasing service levels while reducing operating costs. As a result, Komatsu motivation increase fertility in the post-sale service trade while improving purchaser satisfaction.
Global pricing running is indispensable to improving our pricing tactic as well as to increasing purchaser and slot machine satisfaction, said Hitoshi Mozumi, General Manager, Produce Support Division, Parts Department, Komatsu Ltd. Servigistics has proven that they can provide us with all the functions and air force we require and that we motivation realise a return-on-investment within one year.
We are very pleased that Komatsu selected Servigistics Service Parts Pricing elucidation following the discharge of Service Parts Management. This demonstrates the increasing binder of earth course group companies to the Strategic Service Supervision vision, said Hiroshi Shimizu, General Manager, Servigistics, APAC. With this additional solution, Komatsu is creating an setting where it can foster buoyancy within all stakeholders, including customers, distributors and suppliers.
About Servigistics
Servigistics is the worldwide chief in strategic service running software. The trade s award-winning solutions include service parts management, meadow service labor force management, pricing management, purchaser binder management, and facts management, all operating together on a single podium and records replica to enable companies to transform their global service operations by dramatically increasing profitability, ready money flow, and purchaser loyalty. Servigistics Vision Synthesis and Liquid Netweaver-certified solutions have been deployed and proven globally by a highly referenceable purchaser pedestal of market-leading companies across industries in high technology, aerospace, motor vehicles, telecommunications, checkup equipment, and buyer and industrial products. Servigistics is a privately-held trade headquartered in Atlanta, with regional control center in the UK, Japan, and India, and sales and service professionals around the world.

www.servigistics.com


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